Shipping Policy

Last Updated: 2 October 2026

Thank you for shopping with Crave Nature. We currently deliver throughout South Africa only using The Courier Guyand its domestic courier network.

All online orders are shipped using a door-to-door courier service, meaning your order will be collected from us and delivered directly to the delivery address provided when placing your order.

Standard Delivery Fee: R150

A flat R150 delivery fee applies to all orders below R750.

FREE Delivery on Orders of R750 or More

Spend R750 or more in a single order and receive FREE delivery anywhere in South Africa, subject to the terms of this Shipping Policy.

1. Domestic Shipping Only

At this time, Crave Nature only ships within the Republic of South Africa.

We currently do not offer international shipping.

2. Courier Service

Crave Nature uses The Courier Guy for the collection and delivery of online orders.

Our standard shipping method is door-to-door delivery. Customers are therefore required to provide a valid physical delivery address where someone will be available to receive the parcel.

We do not currently offer PUDO locker-to-locker collection as a standard delivery option through our online store.

3. Order Processing

Orders are generally processed and prepared for courier collection within 1–2 business days after payment has been successfully received.

Orders placed on weekends or South African public holidays will be processed from the next business day.

During sales, promotional periods, festive seasons or periods of unusually high order volumes, processing may take slightly longer.

Once your order has been handed over to the courier, the applicable courier transit period begins.

4. Estimated Delivery Times

Once collected by The Courier Guy, standard Economy door-to-door deliveries generally take approximately:

Major centres: approximately 2–4 business days

Regional, remote or outlying areas: approximately 3–5 business days, although certain destinations may take longer depending on the courier route and delivery schedule.

Please note that these are estimated delivery times and not guaranteed delivery dates.

The day on which the parcel is collected by the courier is not necessarily included when calculating the courier's delivery timeframe.

Weekends and South African public holidays are also generally excluded from business-day calculations.

5. Total Expected Time From Order to Delivery

Customers should generally allow approximately 3–7 business days from successful payment to delivery, taking into account both our order-processing period and the courier's estimated transit time.

Remote or outlying destinations, peak periods and unforeseen courier delays may result in longer delivery times.

6. Delivery Address

Customers are responsible for ensuring that all delivery information supplied at checkout is complete and accurate.

Please ensure that you provide:

• Your full name and surname

• A valid South African street address

• Suburb

• City or town

• Province

• Postal code

• Mobile telephone number

• Email address

• Any access instructions that may be required for estates, complexes, office parks or secured premises

Crave Nature cannot accept responsibility for delivery delays, failed deliveries or additional courier charges resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once the parcel has been collected by the courier.

7. Shipping Charges & Free Delivery

Crave Nature offers a simple flat-rate delivery structure for all domestic online orders:

Orders below R750:
A standard R150 delivery fee will be charged.

Orders of R750 or more:
FREE delivery will automatically apply.

The R750 free-delivery threshold is calculated based on the total value of products purchased in a single order after any applicable discounts or promotional codes have been applied.

Where the qualifying order value is R750 or more, no standard delivery charge will be added at checkout.

The free-delivery offer applies to qualifying domestic orders delivered within South Africa using our standard door-to-door courier service.

Crave Nature reserves the right to amend its standard delivery fee or free-delivery threshold in the future. Any changes will be reflected on our website and will not affect orders already successfully placed.

8. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

The Courier Guy provides parcel tracking, allowing customers to follow the progress of their delivery.

Courier notifications may also be sent by email or WhatsApp using the contact information supplied with the order.

9. Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive your order.

The Courier Guy may contact you using the mobile number provided with your order if assistance is required to complete the delivery.

Where delivery cannot be completed because no one is available, the address is inaccessible, or incorrect information has been supplied, a further delivery attempt or additional courier charge may be required.

Any additional delivery charges arising from incorrect customer information or repeated unsuccessful delivery attempts may be payable by the customer before the order can be resent.

10. Delivery Delays

While we aim to have every order delivered as quickly as possible, courier delivery times are estimates and may be affected by circumstances outside Crave Nature's reasonable control.

These may include severe weather, road closures, courier network disruptions, public holidays, peak-season volumes, strikes, civil disruptions, natural disasters or other unforeseen events.

Once an order has been collected by the courier, Crave Nature will assist customers with delivery queries where reasonably possible, but we cannot guarantee delivery on a specific date unless expressly agreed in writing.

11. Damaged Parcels

We take care to package Crave Nature products securely before handing them over to the courier.

If your parcel arrives visibly damaged, please photograph the parcel before opening it, where possible.

If any products inside the parcel have been damaged during transit, please take clear photographs of:

• The outside of the courier packaging

• The shipping label

• The internal packaging

• The damaged product(s)

Please contact Crave Nature as soon as reasonably possible after receiving the parcel so that we can investigate the matter with the courier.

Please do not discard the packaging until the matter has been resolved, as the courier may require photographs or other evidence when investigating a claim.

12. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, or if your tracking has not updated for an unusually long period, please contact us.

We will assist in raising an enquiry with The Courier Guy and investigating the shipment.

Courier investigations may take several business days depending on the circumstances.

13. Incorrect Delivery Information

Crave Nature cannot be held responsible for orders delivered incorrectly where the customer supplied an incorrect delivery address or contact information.

If a parcel is returned to us because of incorrect or incomplete delivery information, the customer may be required to pay the applicable courier fee before the parcel is dispatched again.

This applies even where the original order qualified for free delivery.

14. Public Holidays & Festive Season

Courier networks experience significantly higher parcel volumes during periods such as Black Friday, Christmas and other major promotional or holiday periods.

Orders placed during these periods may experience longer processing and delivery times.

South African public holidays and weekends are not considered standard business days for the purposes of our estimated processing and delivery periods.

15. Changes to This Shipping Policy

Crave Nature reserves the right to update this Shipping Policy from time to time, including where our courier provider, shipping rates, delivery services or operational requirements change.

The version published on our website at the time an order is placed will apply to that order.

16. Contact Us

If you have any questions regarding your order, delivery or tracking information, please contact Crave Nature through the contact details provided on our website.

We will always do our best to assist with any courier-related enquiries and to get your Crave Nature order to you as quickly and safely as possible.